Shipping policy
RETAIL SHIPPING
The shipping cost is to be covered by the customer if the retail order value is below our free shipping minimum. We determine our carrier based on location, size, and weight of goods packed.
For those who do not require shipping, local pickup of goods is available at no cost.
In addition to the cost of shipping, we may apply for additional insurance cover on orders. This is to ensure that in the unlikely event that orders arrive missing or damaged, the cost is insured. However, we cannot guarantee this will always be applied to all orders.
Shipping must be to an actual and accurate address or PO box. We are not accountable for any parcels that do not arrive because of incorrect shipping addresses provided to us. We may also contact customers and check addresses to ensure the accuracy of shipping information.
Our products and shipment packaging are designed to be either reused, recycled, or repurposed. Goods are shipped in cardboard boxes or compostable satchels, either new or recycled along with recyclable packing and paper tape. We endeavour to pack all goods with the utmost care to prevent damage in transit.
Orders are picked, packed, and shipped within Urthly Organics work hours (Monday-Wednesday 10 am-4 pm). Orders submitted on Wednesday, on public holidays, out of workplace hours, or other closure of business events will be actioned and/or shipped on the next available day. In the event a delay occurs, we queue orders by date and will reach your order as soon as possible.
Shipping times are determined by our carriers. We cannot guarantee delivery by a certain day as a business. We encourage customers to order early to ensure no disappointment for any gifts or events, especially during peak periods.
Shipping terms and conditions are not governed by Urthly Organics. We use third party shipment companies to deliver products (AusPost, TNT, Couriers Please, Aramex). By choosing shipping as an option, you agree to the terms and conditions set out by the third party providers.
The shipping of exchanged or returned goods varies from regular shipping. And additional shipping costs or responsibilities may need to be covered by the customer. Please see Faulty or Lost, Damaged, Exchanges or Returns Policy.
WHOLESALE SHIPPING
The shipping cost is to be covered by the customer. We will always endeavor to provide the best price available to ensure this cost is as low as we can find. We determine our carrier based on location, size, and weight of goods packed.
For those who do not require shipping, local pickup of goods is available at no cost.
In addition to the cost of shipping, we encourage customers to apply for additional insurance cover on orders. This is to ensure that in the unlikely event that orders arrive missing or damaged, the cost is insured.
Shipping must be to an actual address (PO boxes not accepted on wholesale orders).
Our products and shipment packaging are designed to be either reused, recycled, or repurposed. Goods are shipped in cardboard boxes or compostable satchels, either new or recycled along with recyclable packing and landfill biodegradable packing tape. We endeavour to pack all goods with the utmost care to prevent damage in transit.
Orders are picked, packed, and shipped within Urthly Organics work hours (Monday-Wednesday, 10 am-4 pm). Orders submitted on Wednesday, on public holidays, out of workplace hours, or other closure of business events will be actioned and/or shipped on the next available business day. In the event a delay occurs, we queue orders according to date and will reach your order as soon as possible.
Shipping times are determined by our carriers. We cannot guarantee delivery by a certain day as a business. We encourage stockists to order early to ensure no disappointment, especially during peak periods.
For more details, please see the Wholesale Terms and Conditions, as well as other policies specific to stockists and suppliers.
LOST, DELAYED OR DAMAGED ITEMS
In transit, we are unable to guarantee all orders will be delivered safely and in a timely manner. If a shipping issue occurs, we will contact the shipping company on your behalf.
Please email hello@urthlyorganics.com.au regarding any delayed, damaged or lost items.
Please see our Faulty or Lost, Damaged, Exchanges or Returns Policy for additional information.
PEAK DELIVERY TIMES
We aim to provide accurate delivery cut off dates for peak times, such as Christmas. This information is typically provided by the third party shipping services. We are not responsible for parcels that do not arrive late.
To avoid disappointment, we encourage customers to shop earlier and use the dates provided as a guide. This provides Urthly Organics with more time to ensure your order is appropriately packaged, and for the shipping company to reach you potentially sooner.
CHANGES TO SHIPPING AND POLICIES
Urthly Organics has the right to amend shipping charges at any time without notice to consumers.
Urthly Organics has the right to amend this policy at any time without notice to consumers.
Urthly Organics has the right to amend shipping and costs in orders. This is at the discretion of Urthly Organics. However, the changes will not occur without the knowledge of a customer.
Shipping may be amended in the following situations: The wrong shipping option at checkout is added (eg. pickup instead of shipping); system errors; custom orders; wholesale order size and price; address amendments; or we have contacted the customer.
CONTACT INFORMATION
For any additional questions or information, please email us at hello@urthlyorganics.com.au
For pickup of an order, please visit us at Shed 4, 7 Matchett Drive East Bendigo VIC 3550.